This manual sets out the correct definitions, processes and procedures for all users who use i-VOL.
In order for us to be able to deliver
(a) a high quality, consistent service across the country and
(b) accurate reports on trends and statistics in volunteering in a confident and clear manner, it is essential that all users of I-VOL
record information in the same way but also understand the various fields and definitions that are common to us all.
Where there is a possibility of different interpretations of a field name, you will see the graphic "definition" beside the field to show that the field requires defining and/or clarity. The definition contained in this document is the common definition that all centres are expected to adhere to.
Similarly, we note throughout the manual, small tricks and tips that can make a users life easier. Where there is something important for you to note, you will see the graphic “please note”.
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