A Volunteers First Day

The following are a list of useful checks to ensure that your volunteer has a welcoming, informative and rewarding first day at your organisation. Remember that orientation is an important first step to making a volunteer feel welcome in a new environment.


  • Give a tour of the workplace including all the areas that are available to the volunteer such as the kitchen facilities, bathroom, offices, etc...
  • Introduce Volunteer to staff members and other volunteers working within the organisation. If your organisation is large with a big staff compliment, it might be useful to use an organisational chart with details of staff and their interrelationships with other staff/organisations
  • Give a brief history of your organisation and its mission plus an overview of the services you provide.
  • Explain funding sources where necessary
  • Go over roles of other volunteers within the service
  • Describe the clients that are served by your organisation.
  • Explain the meaning of confidentiality and stress its importance
  • Show the volunteer their designated place of work
  • Show the volunteer where they store items that are required for their work
  • Give details of the procedures for reimbursement of expenses and other required reports or forms if this is necessary
  • Show procedure for using phone, fax and internet if necessary
  • Demonstrate any other equipment that the volunteer is likely to use eg. computers, photocopier etc..
  • Give emergency phone no.s and obtain contacts for volunteer in case of emergency
  • Clarify who to call or what to do if the volunteer cannot come in on a scheduled day.
  • Review the volunteers role description again.
  • Discuss the background on the specific project that the volunteer is working on if necessary
  • Explain the procedure for requesting supplies and clerical support.
  • Give a glossary of terms and abbreviations commonly used in the agency.
  • Share staff schedules and when and how people can be reached if the volunteer needs contact a staff member
  • Encourage volunteer to give feedback and explain how and when to voice areas of concern or make suggestions effectively


    Above all
  • Smile
  • Show enthusiasm
  • Help volunteers to meet and get to know one another
  • Thank volunteers for their commitment to your organisation

    Taken from Energize Inc
    Used with permission
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